Q: Delivery - How much is it and how long does it take?

UK £5 First Class Signed For (1-2 working days) OR Special Next Day Delivery £11 (Mon to Fri only must be ordered before 1pm for next day delivery). Europe £30 DHL Express Tracked & Signed (3-5 working days) Rest of the World £40.00 DHL Express Tracked & Signed (3 -7 working days) Counties outside of the UK may be subject to customs charges and fees. The recipient will have to pay these before the parcel is released to them. We cannot advise on what these may be. Please contact your customs authorities for advice. Unfortunately we cannot post to all countries world wide due to international trade restrictions - if your destination is not on our list at check out then get in touch to see if we can help. Some remote locations may have an extra charge due to additional courier fees - we will contact you directly if this is the case before we ship.

Question 1

How should I care for my rhinestone piece?

Accepted Answer

Each piece is hand-finished with carefully applied rhinestones, so a little extra care will help keep it looking its best. We recommend hand washing only in cool water and avoiding machine washing or tumble drying, as this can loosen the stones.

Please note that, as with all embellished garments, some stones may come loose over time with wear. This is a natural part of the piece’s character and not considered a fault. Treat it gently and it will stay looking beautiful for as long as possible.

Question 2

Can you give me more information about the items I like or can I contact you for more advice?

Accepted Answer

Of course! Either send us an email or give us a shout and we will do our best to get you what information you need.

Question 3

Has my order been sent yet and is there tracking available for the package?

Accepted Answer

We aim to send your order within 2 business working days by Royal Mail Signed For First Class. If you would like your boots sooner, please choose the Special Delivery Next Day before 1PM option (Available Monday - Friday). We always send tracking information so get in touch if you have not received it.

Question 4

What is your returns policy - can I return items that aren't right for me?

Accepted Answer

Email info@elestalleto.com

RETURNS ARE ONLY AVAILABLE TO UK CUSTOMERS.
If you are not entirely satisfied we offer returns within 14 days of delivery (UK Only). Items must be undamaged, unworn and in the original packaging.

We do not offer free returns and it is therefore the customer's responsibility to send the item back to us.

Once the item has been received to the given address you'll receive a full refund within 2-3 working days.

Due to incurred customs / VAT charges we cannot offer RETURNS from outside of the UK.
Email info@elestalleto.com for your return request.

Question 5

What payment methods do you accept?

Accepted Answer

All major credit and debit cards are accepted.

We also accept PayPal as well as other payment methods.

If it is easiest for you to send payment by bank transfer, postal order or cheque then this can be arranged upon request.

Question 6

Customs and Import Fees

Accepted Answer

We are not responsible for any import or customs fees.  
Royal Mail or DHL will notify the recipient at the contact info provided if customs fees apply.
Failure to pay customs fees or comply with customs fees will result in the package being returned to sender.
If the package is undelivered, a refund for the item amount, minus the shipping cost paid by us will be issued after the item is sent back.
The shipping cost paid by us will not be issued as part of the refund. If discounted or free shipping was selected, the actual shipping charge paid by us, will be deducted from the amount paid for the order total.
Bootsfinder will not be liable for any further costs incurred because of customers refusing to pay the applicable customs charges and will charge accordingly for any charges incurred because of the recipients refusal to pay the applicable charge levied by customs.

Question 7

Delivery - How much is it and how long does it take?

Accepted Answer

UK £5 First Class Signed For (1-2 working days) 
​
OR Special Next Day Delivery £11 (Mon to Fri only must be ordered before 1pm for next day delivery).
 
Europe £30 DHL Express Tracked & Signed (3-5 working days) Rest of the World £40.00 DHL Express Tracked & Signed (3 -7 working days) 
​
Counties outside of the UK may be subject to customs charges and fees. The recipient will have to pay these before the parcel is released to them. We cannot advise on what these may be. Please contact your customs authorities for advice.
 
Unfortunately we cannot post to all countries world wide due to international trade restrictions - if your destination is not on our list at check out then get in touch to see if we can help.

Some remote locations may have an extra charge due to additional courier fees - we will contact you directly if this is the case before we ship.

Question 8

Can I cancel my order?

Accepted Answer

No problem, if you change your mind you can contact us within a period of 24 hours from when your order has been placed in order to cancel your purchase.

ELESTALLETO FAQ